At angelfly.co.uk, we are dedicated to delivering exceptional travel experiences and ensuring your satisfaction with every booking made on our platform. This Return Policy outlines the terms and conditions related to cancellations, modifications, and refunds for travel services booked through our site.
Cancellation Policies
Free Cancellation
Many of the travel services offered on angelfly.co.uk including flights, accommodations, and car rentals offer free cancellation within a clearly defined time frame, which is displayed during the booking process.
Cancellations made after this window may be subject to charges or may be non-refundable, depending on the policies of the individual service provider.
Non-Refundable Bookings
Some discounted or promotional bookings are designated as non-refundable. If you select these options, please be aware that cancellations will not be eligible for a refund.
Partially Refundable Bookings
Certain services may allow for partial refunds, depending on when the cancellation is made. The specific terms will be shown during the booking process and included in your confirmation email.
Modification Policies
Change of Dates
You can request to modify your travel dates, subject to availability and the service provider’s policies. Additional fees may apply depending on the change requested.
Please refer to the modification terms outlined in your booking confirmation.
Service Changes
Modifications to booked services such as flight upgrades or room changes may be possible, but are subject to provider approval and may incur extra charges.
Force Majeure
In the event of unforeseen circumstances such as natural disasters, political instability, or public health emergencies, angelfly.co.uk will coordinate with service providers to offer flexible solutions, which may include:
Full or partial refunds
Free rescheduling or date changes
Help securing alternative arrangements at no additional cost
Refund Processing
Once a cancellation or return is confirmed and approved, angelfly.co.uk will promptly begin processing your refund.
Refunds are issued to the original payment method used at the time of booking.
Depending on your bank or payment provider, it may take up to 20 business days for the funds to appear in your account.
Credit card refunds are often processed more quickly.
Service-Specific Policies
Each travel service provider (e.g., airlines, hotels, car rental companies) may have its own refund and cancellation policies that could supersede this general return policy. These details will be:
Clearly displayed during the booking process
Outlined in your confirmation email
Please review these policies thoroughly before completing your reservation.
How to Cancel or Modify a Booking
To cancel or make changes to your booking:
Log in to your account at angelfly.co.uk
Navigate to your booking history
Follow the on-screen instructions to modify or cancel your reservation
If you require assistance at any point, our 24/7 customer support team is available to help through our support portal or via the contact details listed on our website.
