At angelfly.co.uk, we are committed to providing a transparent and flexible travel planning experience. We understand that plans can change, which is why we offer a range of cancellation and refund options. Please note that specific refund conditions may vary based on the service provider and the terms you selected at the time of booking.
Cancellation Policies
Free Cancellation
Many accommodations and services available on angelfly.co.uk offer free cancellation if done within a designated window typically one or two days prior to check-in. Cancellations made after this deadline may incur charges or may not be refundable.
Non-Refundable Bookings
Some discounted or promotional bookings are marked as non-refundable. These cannot be canceled or refunded under any circumstances once confirmed.
Partially Refundable Bookings
Certain options allow for a partial refund based on how far in advance the cancellation is made. These conditions are clearly displayed during the booking process.
Deposit & Prepayment Terms
Deposits
Some properties or services may require a deposit to confirm your reservation. If you cancel within the allowed cancellation period, this deposit is usually refundable. Outside of this window, the deposit may be forfeited.
Prepayments
In some cases, a portion of your payment often equivalent to the first night’s stay may be charged upfront. For non-refundable or partially refundable bookings, this prepayment is typically non-returnable if you cancel.
Exceptional Circumstances (Force Majeure)
In the event of extraordinary situations such as natural disasters, health emergencies, or government-imposed travel restrictions (e.g., COVID-19) angelfly.co.uk may implement special procedures. Depending on the case, you may be entitled to a full refund or offered alternative accommodations at no extra cost.
Refund Processing Time
If your booking qualifies for a refund, angelfly.co.uk will process it as quickly as possible. The time it takes for the amount to reflect in your account depends on your bank or payment provider. Typically, refunds are processed within 7 to 10 business days.
Host-Specific Policies
Some accommodations or services available on angelfly.co.uk are managed by individual hosts who may have their own cancellation and refund policies. These details will be clearly shown during the booking process and included in your confirmation email. We recommend reviewing them carefully before finalizing your reservation.
